Bossing It: Staying Calm During the Tough Times with Milana Karaica

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Our founder and creative executive producer on working like an animal, accepting failure and partying like it’s 1995.

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Milana is an active diversity and a passionate equality advocate. Having built a successful diversity-led production company, Milana champions innovative and forward-thinking company culture, focusing on empowering and nurturing accomplished as well as young talent and talent from non-traditional backgrounds.

What was your first experience of leadership? 

After being a runner for a while, I landed a cool new job – Office Manager at a busy production company in Soho. Sounds like quite a boring job if the title is anything to go by BUUUT.. I had a team of amazing runners to help me pull off the most random, eccentric production tasks as well as incredible parties, team bonding trips and sometimes even the most bizarre requests. No day was ever the same, no task was ever the same. It meant always being on your toes, continuously learning, meeting new talented people and partying like it’s 1995 every single day! 

How did you figure out what kind of leader you wanted to be – or what kind of leader you didn’t want to be? 

This job meant that I had to interact with producers and EPs on our day to day.. They had their crew, I had mine and we had to come together to make a job happen. 

It was here that I first got the real taste of amazing leaders and also simply horrific ones too. There were those that were kind, polite and open to sharing their knowledge with others on the team regardless of their social background or what role they played in production. On the other hand, you had those that would talk to people like they were dirt on the bottom of their worn-out trendy Converse trainers! It was painful to watch, listen to and simply be in the same room with. Even though I had only little say at that point in my career, I often clashed with those individuals, perhaps even when the situation didn’t involve me at all as I just could not stand unfair behaviour! I knew I wanted to be different from them, power or no power, I did my best to be supportive but straight up at the same time, both with the ones who were mistreated and the ones that were favoured.

What experience or moment gave you your biggest lesson in leadership?

Being a young EP and getting so ahead too quickly! In my eyes I had the right to be there due to my relentless work energy and never saying no to a random all-night task or an unexpected challenge. With that came the need to prove myself though, to my peers whom I left behind, to older colleagues and specifically those that didn’t like me for many personal or subjective reasons – like being too young, too ethnic, or just for being from Croydon! 

I worked like an animal, day & night. Missing family gatherings, birthdays – doing conference calls at funerals… yes, I did that! However, with the recognition and praise came the ego as well. There was a point where I started to care too much about myself and the unfair treatment I was getting, even in this position and actually forgetting that so many others had it the same or worse, but had much smaller voices than I did. 

Did you know you always wanted to take on a leadership role? If so how did you work towards it and if not, when did you start realising that you had it in you?

I think three weeks into my first job in the industry I knew I would run a production company one day. Not because I wanted to lead, but because it really pissed me off how things were being managed from a clique and classist point of view and I wanted them to be done differently, based on merit and talent.

What are the aspects of leadership that you find most personally challenging? And how do you work through them? 

I hate having to let people go! It’s never nice to have to let someone go so I always try to empower people to see why they may be better at something else or be more suited to another adventure. It’s not fair to keep people on if they are not the best version of themselves as they are wasting their own time too, not just yours. 

Have you ever felt like you’ve failed whilst in charge? How did you address the issue and what did you learn from it? 

We all fail! Sometimes you don’t notice a team member is down and struggling with something, be it personal or work related. Sometimes you don’t initially pay enough attention to a problem or an unusual friction between team members. I believe it’s all a part of the process and if we couldn’t learn and improve continuously in our industry, then I would just quit! It simply means it’s got to the point you don’t care enough anymore.

In terms of leadership and openness, what’s your approach there? Do you think it’s important to be transparent as possible in the service of being authentic? Or is there a value in being careful and considered? 

I think honesty is the most important element of any successful relationship. We value this in our personal relationships so why not in our work collaborations? I’m not saying to share your every thought and worry, but to bring transparency while coming up with suggestions is always appreciated whichever side you are on.

As you developed your leadership skills did you have a mentor, if so who were/are they and what have you learned? And on the flip side, do you mentor any aspiring leaders and how do you approach that relationship? 

I have had a few people to look up to over the years and some of those have let me down which is always devastating while others inspired and motivated me more than I expected. I mentor a lot of young and up & coming talent and always treat those as friendships and close relationships. You really have to get to know a person to be able to see their strengths & weaknesses and how to help them get to be the best they can be. It’s a big responsibility!

It’s been a really challenging year – and that’s an understatement. How do you cope with the responsibility of leading a team through such difficult waters? 

Its not my first rodeo, ha! Sadly, I have had to lead teams through tough times before and that is one of my strengths – No matter what life throws at me, I just produce my way out of it. Staying calm and motivated in times of adversity is the best team bonding exercise you can ever ask for. You will be better for it and come out the other side with wonderful friends and more experience to add under your belt.

This year has seen the industry confronted with its lack of action/progress on diversity and inclusion. As a leader how have you dealt with this? 

As a change maker in this specific area it’s been a fantastic year for my talented Directors, Illustrators and Photographers! They are finally getting the opportunities they have been side-lined for in the past for unfair reasons and they get to have a bit more of a spotlight.

How important is your company culture to the success of your business? And how have you managed to keep it alive with staff working remotely in 2020? 

As a company that represents diverse talent, we have been a global company since our first day. Working remotely has not really meant that we have had to change a thing about how we craft. Our company culture is the only reason I started NERD, so it is the key to what we do, how we do it and why – every day! 

What are the most useful resources you’ve found to help you along your leadership journey? 

Other passionate and creative people!

NERD’s Director Rafa Cortés on the power of printing and how to find the best ideas.

Tesaurorafa10 - Nerd Blog - Nerd'S Director Rafa Cortés On The Power Of Printing And How To Find The Best Ideas.

Rafa dives deep into the thoughts on how to find the best possible ideas, why he needs to print the scripts and what it takes to be a guy from ‘now’,

Tesaurorafa10 - Nerd Blog - Nerd'S Director Rafa Cortés On The Power Of Printing And How To Find The Best Ideas.
Nerd's Director Rafa Cortés On The Power Of Printing And How To Find The Best Ideas. 7 - Nerd Blog

What elements of a script sets one apart from the other and what sort of scripts get you excited to shoot them?

Scripts choose me! People who get in touch with me usually already know what I can do for their projects. That’s why I don’t usually get scripts that could be difficult for me to end up shooting. I feel lucky because this saves the agencies, my producers and me a lot of time used in unnecessary pitches. The scripts that catch my attention the most are those where I can really tell a little story and provoke emotions to the audience.

How do you approach creating a treatment for a spot?

First and foremost, I print everything. I need to see a script on paper so I can draw on it, move things around. On the first day I never try to do anything with it, I just go away from my desk and spend some time with my family to let my mind relax trying to keep the project in the back of my head till the ideas start appearing by themselves. After that, I try to imagine what points of the treatment will help me explain what I would do with it. Mechanic typing comes then, I let everything I have flow naturally into the treatment.

What I don’t do is to start the process looking for references. It might be an ego thing, but I let my mind come to something on its own, look within myself. I, of course, can come to it naturally, although it might have already been created and it is perfectly normal. I do need references anyway, no matter how much I dislike it, because I need to find a way for the agencies and the clients to visualise my proposals. Although, I still think it is good to come up with something on your own first.

Nenuco – Regalo

If the script is for a brand that you’re not familiar with/don’t have a big affinity with or a market you’re new to, how important is it for you to do research and understand that strategic and contextual side of the ad? If it’s important to you, how do you do it? 

In my commercial work, I’m there to help sell a product/service, and to associate the companies and their brands to certain feelings or ideas. We always need to distinguish the brand from their competitors, how they’re different and how we can show it in the best possible and more effective way. There’s always a moment when I need to do some research, market research and also ask the agency/client some questions to help me understand where they are at and what they are looking for.  The best way to get a genuine, interesting spot, is to make bespoke work. 

For you, what is the most important working relationship for a director to have with another person in making an ad? And why?

I think the most important is trust and collaboration, with everyone – producer, creative team, management, crew, etc. An important part of my job is to help solve their problems, read between the lines, and come up with the best ideas!

La Quiniela 70 Aniversario (Trio)

What type of work are you most passionate about – is there a particular genre or subject matter or style you are most drawn to?

Fiction, storytelling, recreation of reality and anything that involves testimonials. Errol Morris is a director I look up to and I often think that I would feel at home facing a lot of the testimonial and commercials projects he has masterfully crafted. 

What misconception about you or your work do you most often encounter and why is it wrong?

One of my biggest frustrations is when people think there’s no script or mise en scene behind my work, that everything happened for real. My ability to make something that is fake seem very real is what I am also known for. But it is sometimes difficult to imagine that kind of work for people who haven’t been following the process. They usually think I am lucky with getting a lot of real stories, told by ‘real’ people, when in fact, there’s a lot of hard work in writing scripts, casting actors and all other things. I’m mostly about fiction!

What’s the craziest problem you’ve come across in the course of a production – and how did you solve it?

It was one of my personal projects, a feature film. I had a scene with one very complicated and strong actor. He had to wear a gorilla mask, you can imagine, as an actor it might be quite frustrating. Then he got really angry because of something I didn’t really understand. He is German and he started shouting in German, so what I had to deal with was a person wearing a gorilla mask, shouting in the language no one understood and I was the person in charge, who had to fix everything. What did I do? I went up to him and said “Wait a minute, do you realise I have a gorilla shouting at me in a foreign language in the middle of a set, can you help me solve this?”. After a deep pause, he smiled, we both laughed and the conflict was resolved.

La Quiniela – El Grito

How do you strike the balance between being open/collaborative with the agency and brand client while also protecting the idea?

In the commercial world, I really fight for finding the best possible idea that works for both me and my clients. The client knows the brand, I know filmmaking, and we create harmony of those things together.

What are your thoughts on opening up the production world to a more diverse pool of talent? Are you open to mentoring and apprenticeships on set?

I tend to be open to anything that makes me see the world from new different angles, I like meeting new people and hearing different and sometimes controversial ideas. I have different friends, I have worked with different people and I am very happy that I am able to learn from people who come from a different background than I do.

Although, I do not specifically look for anything but my doors are always open!

I mentored quite a few people who are now directors and actors. I wish I had more guys like me when I started, a mentor who would advise and help. This is essentially why I am mentoring everyone who comes to me and needs my help.

How do you feel the pandemic is going to influence the way you work into the longer term? Have you picked up new habits that you feel will stick around for a long time? 

I wanted to think that this pandemic would make us better than we were, same with the economic crisis. I tend to be optimistic and I have learned a few things myself.

Working from home has certainly made us appreciate our loved ones more, as well as the change in work ethic. For me, it was no new working from home, I live in Mallorca and I do most of my work from there, so I was trained to work from home for years 😀

Your work is now presented in so many different formats – to what extent do you keep each in mind while you’re working? 

It depends on every project, sometimes you need to put more effort in one of the formats and create others to support the main point of the campaign.

Depending on the format you shoot it, you always need to remember those extras to make it work across all platforms.

VW Polo – Pelota

What’s your relationship with new technology and, if at all, how do you incorporate future-facing tech into your work?

I am a guy from ‘now’. As soon as something new comes out, I will be one of the first people to try it out. I was one of the first guys in Spain who started shooting with a RedOne camera, when people were afraid of digital video, and will be happy to continue to incorporate new technologies in my work as soon as they come.

With new technologies, we should always keep ourselves at the top of the game. For me, it is applying my unique ideas to this new technology, it gives you the advantage over others and I would suggest everyone to do the same.

See more from Rafa here.

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NEWS: Peter S Crafts Launch Film for Cannes Lions Festival of Creativity Competition ‘Future Lions’

Future Lions Peter S Billelis Nerd Productions 5 - Nerd Blog - News: Peter S Crafts Launch Film For Cannes Lions Festival Of Creativity Competition 'Future Lions'

Following the success of the enticing concept art for the Cannes Lions Festival of Creativity visionary competition ‘Future Lions’, Billelis was joined by the visionary VFX and CGI-savvy Peter S, along with AKQA, to bring to life the opening film for the world-famous awards ceremony. 

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